Platinum Travel Basics & Logistics Limited (previously Travel Basics Limited) is a travel and logistics services provider with an initial focus on the financial services, hospitality and fast moving consumer goods (FMCG) sectors of the economy. The company was incorporated in March 2015 with the objective of providing a wide range of logistics services to various sectors of the economy through the movement of parcels. documents and cargo across Nigeria.
The company operates a hub-and-spoke operational model and has its Head Office in Lagos with hubs in Port Harcourt and Abuja set up to serve the needs of its clients in the North and South East/South South regions of Nigeria.
With its fleet of vehicle assets and the optimal provision of assets at its hubs. the company is able to meet the needs of its clients in a timely and cost efficient manner. The company operates daily services from its Lagos operational base to the Abuja and Port Harcourt hubs thus ensuring a reliable schedule for the provision of services to clients.
The company provides its services under the PLATINUM EXPRESS® brand, a premium brand whose service proposition is to ensure the delivery of timely, cost efficient logistics solutions to its clients.
To provide quality logistics and transportation solutions and complimentary business services to our clients, delivered by a well motivaed workforceand creatingvalue for our stakeholders
To become the preferred provider of logistics and transportation solutions and complimentary business services in Nigeria through a competent and dedicat ed workforce and the deployment of leading edge processes and technology
OUR CUSTOMER SERVICE PHILOSOPHY:
Our customer service philosophy is to ensure that the entire spectrum of our service chain offers our customers truly exciting experiences deriving from a culture of service excellence whilst ensuring that such engagements are both rewarding and fulfilling at all times
OUR CUSTOMER SERVICE CHARTER:
We shall pursue our service philosophy by an unwavering commitment to a customer service charter that defines the standards of service which our customers should expect from us, the rights and responsibilities of such customers as well as the basic rules governing the handling of grievances and
related service issues